Frequently Asked Questions

Tour Ofoq Afghanistan is a fully licensed and registered travel agency based in Bamyan Province, Afghanistan. We specialize in providing safe, authentic, and transformative travel experiences throughout Afghanistan. With over 10 years of experience, certified English-speaking guides, and comprehensive safety protocols, we offer group tours, private tours, and custom tour planning services.

Our main office is located in Bamyan, Afghanistan. We operate tours throughout Afghanistan, including Kabul, Herat, Mazar-i-Sharif, Bamyan, Panjshir, and many other provinces. You can contact us via email at info@tourofoqafghanistan.com or phone at +93729206761.

Yes, we are fully licensed and registered with the Ministry of Tourism, Afghanistan. We maintain comprehensive liability insurance, and all our guides are certified with TOEFL for fluent English communication. You can view our credentials and certifications on our About page.

Tour Ofoq Afghanistan has been providing travel services for over 10 years. Our founder has a degree in Tourism Management and is TOEFL iBT certified, ensuring high-quality service and clear communication with international travelers.

You can book a tour in several ways:

• •Online: Fill out our contact form on the Contact page with your tour preferences and travel dates
• •Email: Send us an email at info@tourofoqafghanistan.com with your inquiry
• •Phone/WhatsApp: Call or message us at +93729206761

Once we receive your inquiry, we'll respond within 24-48 hours with availability, pricing, and booking details.

After you submit a booking inquiry, we'll send you a detailed itinerary and payment information. To confirm your booking, you'll need to make a deposit (typically 30-50% of the total tour cost). Once we receive your deposit, we'll send you a booking confirmation with all tour details, meeting points, and contact information.

We recommend booking at least 4-6 weeks in advance, especially for peak travel seasons. However, we can often accommodate last-minute bookings (2-3 weeks) depending on availability. For custom tours or large groups, we recommend booking 8-12 weeks in advance to ensure proper planning and arrangements.

Group tours typically require a minimum of 6 participants and have a maximum of 15 participants. Private tours can be arranged for any group size, from solo travelers to larger groups. The pricing may vary based on group size.

We offer several types of tours:

• •Group Tours: Scheduled tours with fixed dates and itineraries, perfect for meeting other travelers
• •Private Tours: Personalized tours with dedicated guides, flexible schedules, and customized itineraries
• •Custom Tours: Fully customized tours designed specifically for your interests, dates, and preferences

Tours range from 2-4 days to extended 15-24 day journeys, covering cultural, historical, adventure, and trekking experiences.

Yes! We specialize in creating custom tours tailored to your interests, schedule, and budget. You can use our Custom Tour Builder on the website or contact us directly to discuss your preferences. We'll work with you to create a personalized itinerary that matches your travel goals.

Tour inclusions vary by package, but typically include:

• •Accommodation (3-4 star hotels)
• •Professional English-speaking guide
• •All transportation and fuel
• •Meals (breakfast, and selected lunches/dinners depending on tour)
• •Entrance fees to sites and attractions
• •Travel permits

Not included: International flights, visa fees, travel insurance, personal expenses, and tips. Check individual tour pages for specific inclusions.

Our tours range from easy (suitable for all fitness levels) to moderate and challenging (requiring good physical fitness). Most cultural and historical tours are easy to moderate. Trekking and adventure tours may be moderate to challenging. Each tour page specifies the difficulty level, and we can recommend tours based on your fitness level.

Yes, most travelers need a visa to enter Afghanistan. Visa requirements vary by nationality. You are responsible for obtaining your visa before travel. We recommend checking with the Afghan embassy or consulate in your country for current visa requirements and application procedures. We can provide a letter of invitation to support your visa application if needed.

Required documents include:

• •Valid passport (minimum 6 months validity)
• •Afghanistan visa
• •Travel insurance (highly recommended)
• •Vaccination certificates (if required)
• •Copy of booking confirmation

Health requirements may vary, and we recommend consulting with your doctor or a travel health clinic well in advance of your trip. Common recommendations include vaccinations for hepatitis A and B, typhoid, and routine vaccinations. We also recommend having adequate travel insurance that covers medical emergencies.

Yes, we strongly recommend comprehensive travel insurance that covers medical emergencies, trip cancellation, lost luggage, and emergency evacuation. While we maintain liability insurance, personal travel insurance is essential for your protection. We can provide recommendations for travel insurance providers.

We accept bank transfers, and payment details will be provided upon booking confirmation. Payment terms typically require a deposit (30-50%) to confirm your booking, with the balance due 2-4 weeks before your tour start date. We'll provide detailed payment instructions with your booking confirmation.

Tour prices are confirmed once you receive your booking confirmation. Prices may vary based on group size, season, accommodation preferences, and customization requests. All prices are quoted in USD unless otherwise specified. We'll provide a detailed price breakdown before you confirm your booking.

No, we believe in transparent pricing. All costs are clearly outlined in your tour itinerary and booking confirmation. What's included and excluded is specified for each tour. Additional costs may include personal expenses, optional activities, tips for guides and drivers, and international flights, but these are clearly communicated upfront.

Tour prices are typically quoted in USD. Payment can usually be made in USD or equivalent in local currency (Afghan Afghani) at the time of payment. We'll confirm the exact payment method and currency when you book.

Safety is our top priority. We implement comprehensive safety measures:

• •Certified English-speaking guides with first aid training
• •Comprehensive liability and travel insurance coverage
• •24/7 emergency support and contact
• •Safety protocols and risk assessments
• •Regular safety briefings during tours
• •Well-maintained vehicles and reliable transportation

We provide 24/7 emergency contact information before your tour begins. Our guides carry emergency contact numbers, and we have protocols in place for medical emergencies, travel disruptions, and other urgent situations. All guides are first aid certified, and we maintain communication with local authorities and medical facilities.

Yes, we welcome solo travelers on both group tours and private tours. Group tours are excellent for solo travelers as you'll be with other like-minded travelers. Private tours provide dedicated attention and can be customized for solo travelers. All our tours follow the same safety protocols regardless of group size.

Cancellation policies vary by tour package and are detailed in your booking confirmation. Generally, cancellations made more than 30 days before departure may receive a partial refund (minus deposit and processing fees). Cancellations within 30 days typically have stricter policies. We recommend purchasing travel insurance that covers trip cancellation.

Refunds, when applicable according to our cancellation policy, are typically processed within 14-30 business days after we receive your cancellation request. The exact timeline depends on the payment method used and banking processes.

If we must cancel a tour due to circumstances beyond our control (severe weather, safety concerns, government restrictions), we will offer alternative dates or a full refund. We monitor conditions closely and will communicate any changes as early as possible.

All our guides are certified English speakers with verified TOEFL scores, ensuring clear communication with international travelers. Guides are native to Afghanistan with deep knowledge of local culture, history, and hidden gems. Some guides may also speak additional languages - please inquire if you need a guide speaking a specific language.

We use 3-4 star hotels that are clean, safe, and comfortable. Accommodation standards vary by location - in major cities like Kabul and Herat, we use well-established hotels. In more remote areas, we use the best available accommodations. Specific accommodation details are provided in your tour itinerary.

Most tours include breakfast and selected meals. We can accommodate dietary requirements including vegetarian, vegan, halal, and other special diets with advance notice. Please inform us of any dietary restrictions or allergies when booking so we can make appropriate arrangements.

Essential items to bring:

• •Comfortable walking shoes and appropriate clothing
• •Weather-appropriate clothing (layers recommended)
• •Sun protection (hat, sunscreen, sunglasses)
• •Camera and extra batteries
• •Personal medications and first aid kit
• •Copies of important documents (passport, visa, insurance)

A detailed packing list will be provided with your booking confirmation based on your specific tour and travel dates.

Tipping is appreciated but not mandatory. If you're satisfied with the service, it's customary to tip guides and drivers. A general guideline is $5-15 per day for guides and $3-10 per day for drivers, depending on group size and service quality. Tips can be given at the end of the tour.